I am often asked, "How do I create a Service-Minded Customer Service Culture?"
This is a powerful question that actually has an easy answer.
The culture of any organization is going to be a direct function of its "components". The culture of the organization is made up of the people - the talent on the team.
Therefore, the answer is simply to carefully select the kind of talent that believes in being "service-minded" as a matter of habit.
One either is "service-minded" or they are not. The good news is it is actually quite easy to identify those that actually "service-minded".
These people can be found via one way and one way only - pre-employment personality profiling. Over the last 15 years, I have yet to meet a human being that has the ability to truly identify "service-minded" talent. Job interviews are easily "gamed" by well-prepared candidates.
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