Small Efforts can Make or Break a Patient's Experience

We’ve all heard horror stories about bad experiences at a doctor’s office or some other medical facility.  Stories of patients being forgotten in exam rooms for hours, lost files and paperwork, long waits, and a lack of information throughout the whole medical process are far too common.   Those of us unfortunate enough to have experienced one of these stories first hand can testify as to how frustrating a visit to a medical facility can become.